Workshop Manager

Job description only available in English

About BIA

BIA Group is active in the sales, rentals and after-sales services of equipment intended for public works, mines, quarries and transport. The Group operates in Europe, Africa and Asia and has more than 1200 enthusiastic employees.

Summary

Reporting to the Aftermarket Manager, the CRC Manager leads the Component Rebuild Centre to deliver safe, compliant, high-quality rebuild operations aligned with OEM standards and BIA procedures, while ensuring robust production planning, disciplined SAP execution, inventory/WIP control, cost discipline, and continuous improvement within approved budgets.

The role is accountable for operational performance, service delivery, material availability, and people development, ensuring the CRC operates as a reliable internal capability and customer-facing service line.

What will be your responsibilities?

CRC Business & Customer Delivery:

• Deliver CRC revenue objectives through effective execution, prioritization, and disciplined cost management within budget.
• Own and maintain the CRC offering catalogue.
• Drive development of new offerings and deployment/monitoring of the Service Exchange program where applicable.
• Ensure structured customer engagement cadence, manage expectations, and support resolution of technical and scope-related disputes.

Production Performance & Planning Governance:

• Ensure robust short, medium and long-term planning of CRC workload with visibility on demand, resources, parts and subcontracted activities.
• Lead and govern production planning execution through the Workshop Production Manager and supervision line, ensuring the schedule is applied.
• Own CRC service timeliness performance, balancing backlog reduction, first-touch discipline, and job closure maturity.
• Drive technician productivity and overtime governance, ensuring resource utilization meets targets while remaining safe and compliant.

ERP Discipline, WIP Control, Cash Flow Support & Operational Reporting:

• Ensure accurate SAP execution for CRC operations and deploy routines to prevent administrative aging.
• Drive sound WIP control and timely administrative closure to support healthy cash flow and throughput.
• Ensure invoicing discipline and timely follow-up on overdue CRC invoices, with structured escalation to protect cash collection.
• Establish and maintain CRC performance reporting rhythms covering productivity, WIP, timeliness, backlog, and bottlenecks.
• Deploy relevant KPIs monitored at the right frequency (daily/weekly/monthly), ensuring visibility and actionability across the CRC team.

Supply Chain & Material Availability:

• Ensure structured processes for planned parts ordering and proactive escalation of backorders for parts and subcontracted jobs.
• Ensure planning assumptions are translated into material readiness aligned with the production plan.
• Own subcontractor performance governance with procurement participation, balancing in-house vs outsourced scope.

Quality, HSE & Compliance:

• Ensure CRC rebuild quality is aligned with OEM and internal requirements, supported by robust QA/QC governance and documentation.
• Lead non-conformity and customer complaint management, ensuring timely, evidence-based closure and learning capture; maintain the CRC Standard Operating Manual and salvage guidelines to reduce rework; and ensure structured routines and readiness for all audits assessments.
• Drive a strong safety culture and ensure CRC adherence to relevant HSE policies, prevention routines and incident reporting.
• Support “Zero Accident” HSE performance, ISO 45001 sustainment within CRC scope, sustainability footprint data readiness and delivery of at least one environmental initiative, and HSE/regulatory readiness for CRC infrastructure development and expansion projects.

Leadership & People Development:

• Lead, coach and develop the CRC team; ensure a structured training plan based on assessments and monitored regularly.
• Ensure mandatory training completion and timely execution of corporate requested activities.
• Manage direct reports in strong collaboration with HR and maintain role clarity, empowerment and escalation discipline.

Performance Measures

• Budget and cost discipline (within approved plans)
• Planning and delivery performance (planning deployment, service timeliness/on-time delivery, and backlog control)
• Productivity and efficient resource utilization (including overtime governance)
• Operational system discipline and data accuracy (time capture, job closure, and WIP status integrity)
• Materials readiness and supply chain coordination (planned ordering, backorder escalation, and stock discipline)
• Quality outcomes (right-first-time mindset, reduced rework/redo, and timely complaint closure)
• Compliance, HSE and people development (audit readiness, training plan deployment, and mandatory learning completion)

Who are we looking for?

Experience and Education

• Bachelor or master’s in mechanical, industrial engineering
• Minimum 8 years’ experience in heavy equipment component rebuild operations
• Strong knowledge of mechanical and hydraulic systems
• Experience supervising technical teams
• Knowledge of Komatsu equipment considered an advantage

Technical Skills

• Production planning governance and KPI/performance management routines
• Rebuild process understanding and troubleshooting; ability to interpret OEM technical documentation and standards
• Quality systems and documentation discipline, including root cause analysis in workshop environments
• Continuous improvement mindset (process and cost efficiency)
• ERP/SAP and strong IT skills (MS Office/Excel) to govern data quality and reporting

Competencies

• Strong leadership, coaching and delegation
• Analytical thinking, problem solving, and structured decision-making
• Communication and stakeholder management
• Rigor, accuracy, and discipline in documentation and compliance

What's in it for you?

• A competitive salary and an interesting package of extra-legal benefits 
• A human sized company with international dimension, encouraging autonomy and team spirit 
• Cooperate in a team with experienced and passionate colleagues within a successfully growing family-owned company 
• Benefit from a challenging career opportunity with an extensive training program 
• In this challenging job you get the possibility to take initiative and further develop the function