Roving Engineer

Job beschrijving enkel beschikbaar in het Engels

Inleiding

BIA Group is active in the sales, rentals and after-sales services of equipment intended for public works, mines, quarries and transport. The Group operates in Europe, Africa and Asia and has more than 1500 enthusiastic employees.

Overzicht

For all Komatsu product lines represented, the aim of this position is to :

• Provide advanced technical expertise on all breakdowns/ Services cases escalated by the countries and the Central Teams
• Monitors and follows-up all technical support issues between Komatsu and relevant BIA Country organizations, acting as a single point of contact between OEM’s and BIA organization for technical topics
• Maximize BIA claim recoveries (all aspects: quantity, quality , leadtime)
• Comply with the OEM standards, obligations, tools and processes
• Challenge countries on OEM obligations to reach OEM standards
• Develop product support knowledge and expertise of BIA after market teams (including trainings)

Welke verantwoordelijkheden heb je?

For all Komatsu product lines represented, the aim of this position is to:

• Provide advanced remote and on-site technical expertise on all breakdowns/ Services cases escalated by the countries and the Central Teams.
• Monitors and follows-up all technical support issues between Komatsu and relevant BIA Country organizations, acting as a single point of contact between OEM’s and BIA organization for technical topics.
• Maximize BIA claim recoveries (all aspects: quantity, quality, leadtime).
• Comply with the OEM standards, obligations, tools and processes.
• Challenge countries on OEM obligations to reach OEM standards.
• Develop product support knowledge and expertise of BIA after market teams (including trainings).

Wie zoeken wij?

General Requirements:

• Mechanical or Electro-mechanical Engineer diploma or equivalent in experience.
• Min 10 years’ experience as Technical Engineer on heavy machinery or similar environment.
• Komatsu Germany shovels experience is mandatory (PC3000 to PC8000).
• Fluent in English, French is a plus.
• Proficient with MS Office Tools. 

SOFT SKILLS:

• Technical and professional expertise.
• Result orientation.
• Customer focus.
• Developing & coaching other.
• Teamwork.

TECHNICAL SKILLS:

• Knowledge of Komatsu Germany.
• Knowledge of dealer's processes.
• Customer Support oriented.
• Technical Support oriented.
• Process and KPI oriented.
• Presentation / training skills.
• Communication / Negotiating skills.

Wat zit er voor jou in?

• A permanent contract.
• A competitive salary and an interesting package of extra-legal benefits.
• A human sized company with international dimension, encouraging autonomy and team spirit.
• Cooperate in a team with experienced and passionate colleagues within a successfully growing family-owned company.
• Benefit from a challenging career opportunity with an extensive training program.
• In this challenging job you get the possibility to take initiative and further develop the function.