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PSSR _ Minning

Location:  Zambia
Contract Type:  Permanent contract

About BIA

BIA Group is active in the sales, rentals and after-sales services of equipment intended for public works, mines, quarries and transport. The Group operates in Europe, Africa and Asia and has more than 1000 enthusiastic employees.

Summary

Attached to the Aftermarket Department and related to the Parts & Service Sales Team Leader, the function aims to develop the sales of parts (consumables, tools, spare parts) and service (field interventions, rebuild works, ...) primarily for open-pit mining clients. The position may also cover other customer profiles such as construction and provide occasional support to the underground mining segment, including Rock Tools promotion.
The position may also provide occasional support to the Underground Mining segment and promote Rock Tools sales.

What will be your responsibilities?

Global:

  • Sales responsibilities
  • Administrative responsibilities
  • Customer RelationshiP

Sales Responsibilities:

In collaboration with the PSSO, the Aftermarket department and the Project operations, the PSSR is expected to:

  • Visit the customers to develop parts and service offers.
  • Identify prospects and create strategic action plans to bring new customers
  • Inspect customer equipment’s (Walkaround inspection) and propose dedicated parts and service offers.
  • Identify opportunity and secure sales by offering PSA’s and SLA’s as well as operator and technical trainings.
  • Analyze customer needs and proactively offer adequate solution;
  • Establish Sales Forecast with Customer and communicate to procurement to ensure parts and components availability and secure sales
  • Analyze Market Share by product category, promote sales of non-moving items and increase Sales
  • Analyze open quotation and obtain feedback from customer on those quotations

Adminstrative Responsiblities

  • Prepare quotations and sales order with the support of the PSSO
  • Ensure a monthly statement of account is sent to clients with collaboration of Finance team and take actions in case of disputed invoices.
  • Ensure due and overdue invoices are under customer limits and take appropriate actions if not.
  • Ensure customers is updated on all WIP and Parts Order status
  • Perform a weekly Sales Reporting
  • Manage site visit agenda and visit Report in C4C
  • Obtain information on customer and competitors
  • Update customers fleet information (Machines active, SMR, …)

Customer Relationship

The PSSR should build and sustain an excellent customer relationship through specialist advices:

  • Technical support and service-oriented approach to bring customer costs saving (maintenance and repair options)
  • Solve customer complaint or queries with the support of the Aftermarket and/or Project team
  • Update customer on parts & service news, warranty and field campaign
  • Provide customers advices through visual inspection, machine application & operation, use of Smartfleet and oil analysis (condition monitoring), GET and Undercarriage inspection
  • Support the client in his stock management (RSPL, stock Return) 

Who are we looking for?

Experience and Education

  • Bachelor’s degree in mechanical engineering, Mining Engineering, or a related technical field
  • Proven experience in sales or distribution department, preferably in Import/Export or spare parts business
  • Strong knowledge of the heavy equipment industry, with a focus on mining application
  • Understanding of mining operations; experience with underground mining and Rock Tools is considered an advantage
  • Language: English
  • IT: SAP(or similar) + MS Office

Other (behaviour and Miscalleneous)

  • Holder of a valid Driving License (Category B) ; manual driving experience preferred
  • Sales skills and result oriented
  • Communication skills
  • Technical and professional expertise
  • Autonomous and teamwork mindset
  • Rigour and accuracy
  • Very well organized and priority management skills
  • Spirit of initiative and Dynamic

What's in it for you?

  • A permanent contract 
  • A competitive salary and an interesting package of extra-legal benefits 
  • A human sized company with international dimension, encouraging autonomy and team spirit 
  • Cooperate in a team with experienced and passionate colleagues within a successfully growing family-owned company 
  • Benefit from a challenging career opportunity with an extensive training program 
  • In this challenging job you get the possibility to take initiative and further develop the function 

Apply now »