Aftermarket CI Engineer

Job description only available in English

About BIA

BIA Group is active in the sales, rentals and after-sales services of equipment intended for public works, mines, quarries and transport. The Group operates in Europe (Belgium, Holland and Luxembourg) and in more than 20 African countries and employs more than 1.300 people, including more than 850 engineers and technicians.

With a team of Parts Sales & Procurement Admin Officers, ensure the operational execution of the overall purchasing process linked to specific vendors/suppliers as well as the sales administration of internal customers.

What will be your responsibilities?

General

• Applies the Aftermarket strategy local level and according to tasks given by the Aftermarket Manager to support its Sub-Unit
• Support the Department in preparing the Aftermarkets budget and contribute to reach targets agreed in the budget
• Develop and implement continuous improvement initiatives focused on parts supply, maintenance, repair, and service of heavy equipment, with strong emphasis on process optimization and data analytics
• Ensure all improvement initiatives comply with BIA’s HSE standards and promote a safety-first culture

Commercial and Customer activity:

• Monitors and analyses the customer satisfaction and suggest corrective actions
• Analyze rejected quotes and provide recommendations to improve market share and hit rate
• Support for negotiations during major events (contracts, complaints, …) with customers
• Ensure that the aftermarket department has the necessary tools and support to sell after sales services to equipment customers (contracts offers, marketing, business intelligence, market share)
• Compile sales reporting status and support action plan of the PSS Team

Organization and Planning:

• Support forecast planning on parts and stock policy, including S&OP and Min/Max review processes.
• Participate with the Supply Chain department in stock aging analysis and implement action plans to reduce aged inventory.
• Monitor and report on core return compliance and ensure proper documentation and credit processes.
• Contribute to the development a high-performance of the aftermarket organization in order in a cost-efficient, safe and high-quality method to exceed the results for the Department
• Provide support to the training manager to put in place development plan of the technical resources of the company
• Optimizes performance by analysing processes using established continuous improvement techniques, such as statistical analysis.

Strategy & Development:

• Contribute to implementing the long-term strategy to achieve organizational goals
• Participate in business planning for operational activities to meet strategic objectives.
• Continuously improve and develop opportunities in order to optimize the process output
• Work on Continuous Improvement project across the aftermarket department
• Continuously identify and develop opportunities to optimize process output

Performance Measures

• Turnover and Margin objectives as per budget
• Quote analysis and hit rate improvement
• Sales reporting accuracy and support to PSS action plans
• Inventory control support: Stock value within budget and aging reduction
• Forecast accuracy (S&OP and Min/Max review)
• Core return compliance and reporting
• WIP reduction for Field Service and Parts and SAP cleanup compliance
• Customer satisfaction monitoring and improvement actions

Who are we looking for?

Experience and Education

• Bachelor or Master in Mechanical or Industrial Engineering
• Experience in Component Rebuild or Field Service environment (Junior Profile welcome)
• Technical knowledge on Heavy Equipment Repair or similar activity
• IT software knowledge (pack office + diagnostic and fleet management tools)
• Good knowledge of SAP or any related software

Competencies

• Strong analytical skills with ability to interpret data and KPIs
• Problem-solving and process optimization using CI methodologies
• Project management skills for cross-functional initiatives
• Excellent communication and change management skills
• Effective teamwork and collaboration across departments
• Continuous improvement mindset and adaptability
• Proficiency in ERP systems (SAP) and data visualization tools

What's in it for you?

• A permanent contract 
• A competitive salary and an interesting package of extra-legal benefits 
• A human sized company with international dimension, encouraging autonomy and team spirit 
• Cooperate in a team with experienced and passionate colleagues within a successfully growing family-owned company 
• Benefit from a challenging career opportunity with an extensive training program 
• In this challenging job you get the possibility to take initiative and further develop the function