Technical Support Engineer - Foton & MAN

Job beschrijving enkel beschikbaar in het engels

Inleiding

BIA Group is active in the sales, rentals and after-sales services of equipment intended for public works, mines, quarries and transport. The Group operates in Europe, Africa and Asia and has more than 1200 enthusiastic employees.

Overzicht

For assigned/respective/specific brand(s)/product(s), under the supervision of the Technical Support Manager, the aim of this position is to provide technical expertise on all breakdowns/ Services cases escalated by the countries and the Central Teams along with developing product knowledge and expertise of BIA’s after market teams

Welke verantwoordelijkheden heb je?

1. General - for respective OEMs:

• Provide best in quality and in time technical support to After market internal customers.
• Ensure that the after-market community complies strictly with all OEM's claims and technical obligations
• Develop and maintains effective quality feedback processes to support the OEM’s.
• Ensure that the management and distribution of all technical information received from the OEM’s to the BIA Organization are in place and monitored.
• Prepare and submit required reports and feedback (including statistics and progress reports on Technical issues) to BIA management.
• Perform state of the art claim files towards the OEM and maximize claim recovery.
• Conduct regular meetings and organizes monthly reporting on Technical Support topics (Technical issues, FC’s, TSI’s, etc) with OEM’s and with BIA aftermarket community.
• Perform remote or on-site technical investigations on major technical issues respecting communication paths between BIA local team, OEM and customers.
• Perform analysis and support deployment of digital solutions (Smartfleet, OEM programs..) to support technical investigations.

2. Organization and people management

• Facilitate and actively promote sharing of best practices across countries through the creation of a community of technical support teams.
• Escalate on-time High urgency/high visibility issues and blocking points to Management when necessary.

Wie zoeken wij?

• Mechanical or Electro-mechanical Engineer Diploma or equivalent in experience.
• 0-3 years’ experience as Technical Engineer

Wat zit er voor jou in?

• A permanent contract
• A competitive salary and an interesting package of extra-legal benefits
• A human sized company with international dimension, encouraging autonomy and team spirit
• Cooperate in a team with experienced and passionate colleagues within a successfully growing family-owned company
• Benefit from a challenging career opportunity with an extensive training program
• In this challenging job you get the possibility to take initiative and further develop the function