SAP Senior Functional Analyst (SM/WM)

Plaats: Mauritius

Contract Type: Permanent contract

Job beschrijving enkel beschikbaar in het Engels

Inleiding

BIA Group is active in the sales, rentals and after-sales services of equipment intended for public works, mines, quarries and transport. The Group operates in Europe, Africa and Asia and has more than 1500 enthusiastic employees.

Overzicht

The Senior SAP Functional Analyst (SM/WM) will support the BIASAPS team and enhances user experience by creating clear and easy‑to‑use guidance materials.

The role involves providing support to internal customers, developing user documentation, training content, and support resources, as well as delivering both in‑person and online training sessions to help users onboard smoothly and work confidently. Strong communication skills and the ability to simplify complex processes are essential.

Welke verantwoordelijkheden heb je?

Operational Excellence, Customer Focus & Follow Up:

Analyse business processes and identify user pain points requiring structured guidance or training.
Design, build, test, and maintain digital adoption content such as guided steps, tooltips, contextual help, and in‑system user assistance.
Review and optimise existing user guidance materials based on feedback and analytics.
Ensure all guidance elements remain aligned with system changes and business requirements.
Collaborate with functional consultants and business teams to validate guidance design and ensure clarity and accuracy.
Support change management and user‑readiness activities for new functionalities or process updates.
Monitor user adoption metrics and propose continuous improvements.
Provide L1 & L2 support

Communication, Training & Coaching

Develop training materials, e‑learning content, user manuals, and quick reference guides.
Deliver engaging training sessions (onsite and remote) to users and key users.
Contribute to forums and business presentations aimed at explaining new features or best practices.
Gather feedback from participants and adjust training content accordingly.
Provide coaching and structured knowledge transfer within the team and to new joiners.

Documenting business processes & project management:

Document business processes and recurring issues to support user learning.
Ensure accessibility and consistency of all support materials.
Contribute to BIASAPS procedures, work instructions, and support guidelines.

Support:

Collaborate with cross‑functional teams (FICO/MM/SD/WM) to ensure integrated user guidance across all processes.
Support the BIASAPS Support Manager in digital adoption strategy and continuous improvement initiatives.
Participate in testing cycles to prepare user guidance and training ahead of releases.
Any other cognate duties

Wie zoeken wij?

At least Diploma from a recognized institution or equivalent.
At least 1 year experience in training, functional consulting, digital adoption, or similar fields.
Experience on SAP (SM/WM module knowledge is an advantage).
Exposure to user experience, learning design, or structured user support is an advantage.

Wat zit er voor jou in?

A permanent contract
A competitive salary and an interesting package of extra-legal benefits
A human sized company with international dimension, encouraging autonomy and team spirit
Cooperate in a team with experienced and passionate colleagues within a successfully growing family-owned company
Benefit from a challenging career opportunity with an extensive training program
In this challenging job you get the possibility to take initiative and further develop the function

Disclaimer: As per BIA internal job classification, the internal job title is BIASAPS Functional Senior Analyst.