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SAP Functional Consultant (SD/MM)

Plaats:  Mauritius
Contract Type:  Permanent contract

Job beschrijving enkel beschikbaar in het engels

Inleiding

BIA Group is active in the sales, rentals and after-sales services of equipment intended for public works, mines, quarries and transport. The Group operates in Europe, Africa and Asia and has more than 1300 enthusiastic employees.

Overzicht

Provide 2nd level ticketing support on SAP and reporting for Sales (SD), Purchasing (MM) and Warehouse Management (MM) modules to business users via the ticketing system and to respond timely to service requests according to SLA.

Welke verantwoordelijkheden heb je?

1.      Operational Excellence, Customer Focus & Follow Up:

  • Respond according to the SLA time frame to support tickets via the ticketing system for SAP Modules MM/SD/WM
  • Perform regular follow-up of opened issues according to SLA established
  • Communicate with business users on resolving of tickets, and timely closing of tickets when request has been attended
  • Prioritise request of end user based on ticket priority

2.      Communication, Training & Coaching

  • Organize/participate on forums with business users to present new features or to discuss best practices related to MM/SD/WM
  • Animate contact with business key users by sharing information and giving feedback 
  • Identify MM/SD/WM Training & Coaching needs within team, and from business users, and inform BIASAPS Support Manager

3.      Documenting business processes & project management

  • Document and communicate to users regular problems encountered, through Tips & Tricks
  • Participate in the documentation of BIASAPS Support Processes, Procedures, Work Instructions and Policies
  • Publish BIA SAP processes documentation management in SharePoint
  • Provide appropriate documentation manuals to users when needed, and ensure accessibility to intended audience

4.      Others

  • Identify training and coaching needs of users and conduct adequate user and team member’s training and coaching, for MM/SD/WM topics.
  • Participate in the documentation of MM/SD/WM business processes, procedures, work instructions, tips & tricks and policies related to BIASAPS Support Department.

Wie zoeken wij?

  • Diploma from a recognized institution or equivalent
  • Fluent in French and English both oral and written
  • At least 2 years’ experience in functional business exposure in SAP processes.
  • At least 2 years’ SAP experience in modules MM/SD/WM, either as a Key User/Super Key User or as a consultant

Wat zit er voor jou in?

  • A permanent contract
  • A competitive salary and an interesting package of extra-legal benefits
  • A human sized company with international dimension, encouraging autonomy and team spirit
  • Cooperate in a team with experienced and passionate colleagues within a successfully growing family-owned company
  • Benefit from a challenging career opportunity with an extensive training program
  • In this challenging job you get the possibility to take initiative and further develop the function

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