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Quality Officer

Location:  Mauritius
Contract Type:  Permanent contract

Job Description available in English

About BIA

 

BIA Group is active in the sales, rentals and after-sales services of equipment intended for public works, mines, quarries and transport. The Group operates in Europe, Africa and Asia and has more than 1300 enthusiastic employees.

 

Summary

 

Join us in driving quality excellence! As a key player in our Regional Quality Team, you'll support the Group Quality Manager or Regional Quality Manager in implementing Quality Management System (QMS) within the BIA Regional Cluster (group of countries). With a strong focus on ISO standards, you'll help ensure that  products and services provided by BIA meet Customers' expectations by delivering efficiency, consistency, and satisfaction at every level. If you're passionate about quality and continuous improvement, this is your opportunity to make a real impact in a dynamic & fast-paced environment!

 

What will be your responsibilities?

 

In order to support the Quality Management:

  • Co-deploy QMS (Quality Management System) across its regional clustered countries.

  • Co-manage the local Quality stakeholders (relay, officer) based in countries (leadership, organization, coaching).

  • Co-implement defined tools and software’s to perform quality activities.

  • Co-develop the quality KPI & reporting trends for its country to ensure customer satisfaction.

  • Establish adequate quality documentation (process, procedures, standards etc.) in coordination with experts from central support teams and local management/staff. Publish and make available to employees the quality-related documents via intranet.

  • Co-implement DOS (Dealer Operational Standard) in its cluster.

  • Generate innovative and tailor-made ISO9001 guidelines/alternatives to local entities ‘requirements.

  • Implement quality improvement initiatives and best practices.

  • Support internal & external audits including participation and audit reports’ writing.

  • Co-lead the Customer Care monitoring system (customer satisfaction, customer expectations, customer complaints). Implement actions in order to correct the observed deviations in a consistent way.

  • Support the Quality team with any other duties as required.

 

Who are we looking for?

 

  • Bachelor’s degree in quality management or equivalent professional experience.

  • At least 3 years in a similar position.

  • Experience in working with different departments, including field positions.

  • Knowledge of ISO 9001:2015 requirements would be an added advantage.

  • Qualities demonstrating polyvalence and multipotentialities

  • Good communication and interpersonal skills

  • Active knowledge of both English and French

 

What's in it for you?

 

  • A permanent contract

  • A competitive salary and an interesting package of extra-legal benefits

  • A human sized company with international dimension, encouraging autonomy and team spirit

  • Cooperate in a team with experienced and passionate colleagues within a successfully growing family-owned company

  • Benefit from a challenging career opportunity with an extensive training program

  • In this challenging job you get the possibility to take initiative and further develop the function 

 

 

#LI-Hybrid

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