Parts Reverse Logistics Officer

Job Description available in English

About BIA

BIA Group is active in the sales, rentals and after-sales services of equipment intended for public works, mines, quarries and transport. BIA is present in Europe, Africa and Asia and has more than 1400 enthusiastic employees.

Summary

The role is responsible for managing and coordinating various aspects of the returns and claims process within the supply chain, ensuring timely and accurate resolution of nonconformities, and maintaining efficient communication between suppliers, warehouses, and internal teams. Key focus areas include handling supplier claims related to shortages, damages, and surpluses; overseeing annual and core return processes; ensuring timely issuance and reconciliation of credit notes; and collaborating with cross-functional team.

What will be your responsibilities?

1. Claims Return & Non-Conformities (NC)

• Following the approval of a claim at the supplier, organize the reverse logistics of the goods from the warehouse or the customer’s site to the supplier (in association with the parts claims officer)

2.Annual Return 

• Ensure the smooth logistics and administration tasks for the annual return of parts 
• Coordinate and maintain a good communication flow between all stakeholders till goods are delivered to the supplier premises 
• Follow-up of credit note from the supplier 
• Ensure the issuance of credit to the customer on time 
• Collaborate with finance team for allocation of credit note
• Ensure good process of Return Sales Orders and Return Purchase Orders creation in the ERP (SAP)

3.Core return

• Ensure receipt of the monthly report of all available core per site from the supplier
• Update the report per status in the ERP (SAP)
• Ensure the smooth logistics and administration tasks for the Core return 
• Coordinate and maintain a good communication flow between all stakeholders till goods are delivered to the supplier premises 
• Follow-up of credit note from the supplier 
• Ensure the issuance of credit to the customer on time
• Collaborate with finance team for allocation of credit note
• Provide inputs for monthly reporting and analysis

Who are we looking for?

Education & Qualification:

• Diploma in Supply Chain, Procurement, Finance, Management, Sales (or similar by experience)
• Experience in Supply Chain (2-3 years)
• French and English
• MS Office and SAP (or any other ERP)
• Any customer or supplier facing experience is a plus

Flexi Time:

• Weekly rotational basis: 08h30 - 17h00 / 10h30 - 19h00 (summertime) & 11h30 – 20h00 (wintertime)
• Public holidays on a rotational basis: 12h00 - 16h00

What's in it for you?

• A permanent contract 
• A competitive salary and an interesting package of extra-legal benefits 
• A human sized company with international dimension, encouraging autonomy and team spirit 
• Cooperate in a team with experienced and passionate colleagues within a successfully growing family-owned company 
• Benefit from a challenging career opportunity with an extensive training program 
• In this challenging job you get the possibility to take initiative and further develop the function