Machine Down Support Officer

Location: Mauritius

Contract Type: Permanent contract

Job Description available in English

About BIA

BIA Group is active in the sales, rentals and after-sales services of equipment intended for public works, mines, quarries and transport. The Group operates in Europe, Africa and Asia and has more than 1500 enthusiastic employees.

Summary

The Machine down resource will be responsible for driving end to end Machine down activities from Request for quotation to delivery assurance ; Ensure the entire operational execution from Order to Delivery for Machine Down orders including finding alternate sourcing when needed and quickest delivery route. This function requires 7/7 availability and working after office hours as/when required / on a rotation basis.

Alternate week: 10h30 - 19h30
Public Holidays (rotational basis): 13h00 -19h00
Weekends (rotational basis): 13h00 -18h00 on Saturdays & 13h00 -17h00 on Sundays

What will be your responsibilities?

Sourcing and procurement

End to end request from customers based on strict execution TAT
Receive request for quote at any time from direct customers.
Process formal quotation as required and as per set execution TAT
Source and secure the most appropriate multimodal logistics solutions
Provide alternative solutions for any unavailability occurrence at main OEM

Governance/ communication

Coordinate flow of information from supplier, service provider, internal stakeholders to customer at all times for clear expectations
Escalate any off-target situation for management decision

Logistics

Process appropriate transport documentation as required on time as per set execution TAT
Source and secure the most appropriate multimodal logistics solutions

Invoice management

Ensure that all suppliers and service providers invoices are treated on time

Timing

Ensure business coverage for a minimum 45 Hr/week per set roster.

Who are we looking for?

Education & Qualification:

Diploma in Supply Chain / Logistics / Sales & Purchasing

Experience:

Experience in Supply Chain : 2 years
Experience in parts supply chain operations is an advantage
Fluent in written & spoken English & French

What's in it for you?

A permanent contract
A competitive salary and an interesting package of extra-legal benefits
A human sized company with international dimension, encouraging autonomy and team spirit
Cooperate in a team with experienced and passionate colleagues within a successfully growing family-owned company
Benefit from a challenging career opportunity with an extensive training program
In this challenging job you get the possibility to take initiative and further develop the function