BIASAPS Functional Analyst

Job beschrijving enkel beschikbaar in het engels

Inleiding

BIA Group is active in the sales, rentals and after-sales services of equipment intended for public works, mines, quarries and transport. The Group operates in Europe, Africa and Asia and has more than 1300 enthusiastic employees.

Overzicht

• Carry out Masterdata activities to ensure smooth operations of business
• Participation in project roll-outs as responsible for the master data section
• Provide adequate coaching to team members, to ensure SAP Masterdata tasks are being carried out as expected
• Provide adequate training and coaching related to Masterdata to business users
• Analyse tickets requiring attention from user and propose adequate corrective/preventive measures to minimise/eliminate their occurrence.
• Closely monitor quality of Masterdata records on SAP
• Plan and coordinate data cleansing for Masterdata records
• Provide support in SAP (Masterdata tasks) to users via the ticketing system and to respond timely to service requests according to SLA
• Continually improve the processes, procedures and work instruction
• Identify root cause of issues and propose appropriate solutions
• Document business processes linked to Masterdata tasks

Welke verantwoordelijkheden heb je?

SAP Masterdata tasks:

• Carry out Masterdata activities in BIASAPS applications to ensure smooth operations of business
• Participate in Masterdata tasks (such as data extraction, formatting, data migration, data control where applicable) resulting to roll-outs and change/enhancements in business processes
• Represent the master data team in project teams for projects implementation
• Perform the timely and correct uploading of suppliers’ Pricelists
• Closely monitor and ensure completeness and accuracy in (existing and new) Masterdata records
• Identify recurrent issues, carry out analysis to identify the root cause and propose appropriate solution

Analysis & Reporting

• Monitoring and Analysis of Masterdata tickets (trend analysis) with the aim to take corrective /preventive actions
• Report monthly to Management as regards Masterdata tickets status. The reporting consists partly of quantitative reporting but also consists of an analysis of the types of ticket requests
• Investigate root causes for Masterdata tickets which have been treated beyond the SLA time frame 
• Plan and develop adequate tools to facilitate data analysis (SAP, BO Analysis, BW)

Coaching and Training:

• Provide adequate coaching to users, to ensure basic SAP Masterdata tasks are being carried out as expected
• Conduct SAP Masterdata training (BIASAPS Academy)/induction with business users
• Document regular problems encountered
• Preparation of Masterdata Tips and Tricks, based on problems encountered
• Ensure that end users have access to and use relevant Masterdata templates
• Ensure that the documentations related to Masterdata are up to date and accessible to intended audience

Operational Excellence, Customer Focus, Follow up and Communication:

• Ensure tickets pertaining to Masterdata SAP & CRM are being treated & solved within the agreed SLA timeframe, thus respecting the SLA and KPI’s set
• Prioritise request of end user based on importance and urgency
• Before closing any non-recurring Masterdata ticket, ensure that all relevant information has been properly gathered and that the request has been successfully met as per business requirements.
• Closing of tickets whenever the request has been attended

*Any other cognate duties

Wie zoeken wij?

• Diploma/Degree  in IT from a recognized institution or equivalent
• Minimum 2-years previous experience in ERP or Masterdata Management
• Experience in SAP Data Migration (LSMW, MASS)
• Experience in ABAP will be a definite advantage.
• Exposure in functional business process (parts/machines sales and/or purchasing) will be an advantage

Wat zit er voor jou in?

• A permanent contract 
• A competitive salary and an interesting package of extra-legal benefits 
• A human sized company with international dimension, encouraging autonomy and team spirit 
• Cooperate in a team with experienced and passionate colleagues within a successfully growing family-owned company 
• Benefit from a challenging career opportunity with an extensive training program 
• In this challenging job you get the possibility to take initiative and further develop the function