Quality Officer

Cette fiche de poste est disponible en anglais

A propos de BIA

BIA Group is active in the sales, rentals and after-sales services of equipment intended for public works, mines, quarries and transport. The Group operates in Europe, Africa and Asia and has more than 1300 enthusiastic employees.

Résumé

Support the Quality Manager or the Regional Quality Manager in the duty of its functions by implementing Quality Management System (QMS) within the BIA Regional Cluster (group of countries) based on ISO standards in order to ensure that products and services provided by BIA meet Customers expectations and satisfaction in an efficient way.

Quelles seront vos responsabilités?

• In order to support the Quality Management:
• Co-deploy QMS (Quality Management System) across its regional clustered countries
• Co-manage the local Quality stakeholders (relay, officer)  based in countries (leadership, organization, coaching)
• Co-implement defined tools and software’s to perform quality activities
• Co-develop the quality KPI & reporting for its country
• Establish adequate quality documentation (process, procedures, standards,..) in coordination with experts from central support teams and local management/staff. Publish and make available to employees the quality-related documents via intranet
• Co-implement DOS (Dealer Operational Standard) in its cluster
• Generate innovative and tailor-made ISO9001 guidelines/alternatives to local entities ‘requirements
• Participate in audits (internal & external)
• Participate in the Customer Care monitoring system (customer satisfaction, customer expectations, customer complaints). Implement actions in order to correct the observed deviations in a consistent way

Quel est le profil recherché?

• Any qualities demonstrating polyvalence and multipotentialities
• +5 years in similar position
• Experience in working in different departments, including field positions

Pourquoi rejoindre BIA?

• A permanent contract
• A competitive salary and an interesting package of extra-legal benefits
• A human sized company with international dimension, encouraging autonomy and team spirit
• Cooperate in a team with experienced and passionate colleagues within a successfully growing family-owned company
• Benefit from a challenging career opportunity with an extensive training program
• In this challenging job you get the possibility to take initiative and further develop the function 

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