Warranty Administrator

Job Description available in English

About BIA

BIA Group is active in the sales, rentals and after-sales services of equipment intended for public works, mines, quarries and transport. The Group operates in Europe, Africa and Asia and has more than 1300 enthusiastic employees.
    

Summary

The Warranty Officer is responsible for handling and following up on warranty claims.Accurate and adequate claim handling

What will be your responsibilities?

1.Warranty Handling
•Adequate warranty handling towards suppliers
•Warranty processing towards dealers and customers
•Respect OEM deadlines
•Correct administrative handling of all claim files
•Look after and evaluating reports

2.Service Support
•Management of service contract claims
•Execution, follow-up and handling of product improvement actions
•Assist the technical helpdesk with technically complex problems, especially in communication towards suppliers.
•Komcall follow-up and coordination
•General support of the Service Department
•Monitor and follow-up of pending warranty work orders

Who are we looking for?

• Minimum A2 degree
• Microsoft Office
• Excellent speaking and writing skills of the Dutch and English language.
• 2 years experience
• SAP

What's in it for you?

• A permanent contract
• A competitive salary and an interesting package of extra-legal benefits
• A human sized company with international dimension, encouraging autonomy and team spirit
• Cooperate in a team with experienced and passionate colleagues within a successfully growing family-owned company
• Benefit from a challenging career opportunity with an extensive training program

• In this challenging job you get the possibility to take initiative and further develop the function