Technical Advisor - Komatsu

Job Description available in English

About BIA

BIA Group is active in the sales, rentals and after-sales services of equipment intended for public works, mines, quarries and transport. The Group operates in Europe, Africa and Asia and has more than 1500 enthusiastic employees.
    
 

Summary

Provide technical expertise on all breakdowns/ Services cases escalated by the countries and the Central Teams along with developing product knowledge and expertise of BIA’s after market teams.

What will be your responsibilities?

1. General Responsibilities for OEMs:

• Technical Support Liaison: Act as the main point of contact between OEMs and BIA, ensuring effective communication and follow-up on all technical support issues.
• Maximize Claim Recovery: Focus on maximizing claim recovery through state-of-the-art claim files and accurate tracking of all relevant issues.
• Compliance with OEM Standards: Ensure that BIA strictly complies with OEM standards, tools, and processes, maintaining high levels of quality and timely technical support for internal customers.
• Technical Support Excellence: Provide the highest quality technical support for the aftermarket community, ensuring that all claims and technical obligations are adhered to.
• Effective Feedback Processes: Develop and maintain robust feedback processes to support ongoing technical and quality issues with the OEM.
• Technical Information Management: Ensure proper management and distribution of all technical information from OEMs to BIA, and monitor its flow within the organization.
• Reporting: Prepare and submit reports to BIA management that include statistics and progress updates on technical issues.
• Claim File Management: Ensure that claim files are thorough, timely, and compliant, focusing on maximizing claim recovery.
• Regular Meetings and Reporting: Conduct regular meetings and provide monthly reports regarding technical support issues, with a focus on key performance indicators like FCs and TSIs.
• Technical Investigations: Perform remote or on-site technical investigations for major issues, coordinating with the BIA local team, OEMs, and customers.
• Digital Solution Deployment: Support the deployment of digital solutions (e.g., SmartFleet, OEM programs) to aid in technical investigations and improvements

2. Organization & People Management:

• Best Practices Sharing: Actively promote and facilitate the sharing of best practices across countries by establishing a community of technical support teams.
• Escalation of High Urgency Issues: Promptly escalate high-priority or high-visibility issues to management when necessary to ensure swift resolution.

Who are we looking for?

Education & Experience:

• Mechanical or Electro-mechanical Engineer Diploma or equivalent in experience.
• At least minimum 10 years’ experience as a Technical Engineer and in overseas as a plus
• Accredited Komatsu equipment training and certification for big machines.
• Fluent in English, any other language is a plus.
• Good communication skills.
• Strong analytical and problem-solving skills.

What's in it for you?

• A permanent contract
• A competitive salary and an interesting package of extra-legal benefits
• A human sized company with international dimension, encouraging autonomy and team spirit
• Cooperate in a team with experienced and passionate colleagues within a successfully growing family-owned company
• Benefit from a challenging career opportunity with an extensive training program
• In this challenging job you get the possibility to take initiative and further develop the function