Parts Sales Support Officer (PSSO)

Job Description available in English

About BIA

BIA Group is active in the sales, rentals and after-sales services of equipment intended for public works, mines, quarries and transport. The Group operates in Europe, Africa and Asia and has more than 1300 enthusiastic employees.
    
 

Summary

Increase sales of consumables, spare parts, components, and service (Contracts, rebuild, ...), smartfleet solutions by on-site monitoring of customer activity in the designated territory and by planned and regular communication

What will be your responsibilities?

• Create and maintain a privileged long-term relationship with customers through a service-oriented approach (support, advice, anticipation of customer needs, promotion of BIA's technical service...)
• Assist customers in managing their spare parts inventory
• Identify the customer's machines and analyze their needs in: consumables, wear parts, components, training, services, smartfleet ...
• Create a sales action plan for its customer portfolio
• Document all customer and prospect information and update CRM files
• Produce detailed visit reports and update customer files (using CRM)
• Ensure competitive intelligence regarding equipment, prices, market share. Share information with the different departments
• Coordinate the agenda of his visits with the staff of the Parts department and other departments (Sales and Services)
• Use opportunity creation tools: WAI app, UMS, ... to create sales opportunities for parts and services
• Use and exploit the SMARTFLEET tool to track the customer fleet and provide recommendations for use.
• Follow and respect the company's procedures
• Enter non-conformities and complaints from customers and suppliers into the quality system and follow up on them (in collaboration with the people concerned)

Who are we looking for?

• Technical background min Bac+2
• Intermediate Microsoft Office skills, including Excel and Outlook
• Language : French and English
• 5 years experience in technico-commercial function
   

What's in it for you?

• A permanent contract
• A competitive salary and an interesting package of extra-legal benefits
• A human sized company with international dimension, encouraging autonomy and team spirit
• Cooperate in a team with experienced and passionate colleagues within a successfully growing family-owned company
• Benefit from a challenging career opportunity with an extensive training program

• In this challenging job you get the possibility to take initiative and further develop the function