Technical Support Manager (Metso, Furukawa, Bomag)

Job Description available in English

About BIA

BIA Group is active in the sales, rentals and after-sales services of equipment intended for public works, mines, quarries and transport. The Group operates in Europe, Africa and Asia and has more than 1300 enthusiastic employees.
 

Summary

Provide advanced technical expertise on all breakdowns/ Services cases escalated by the countries and the Central Teams.

What will be your responsibilities?

1. General 
For respective OEMs: 
• Provide best in quality and in time technical support to Aftermarket internal customers
• Ensure that the after-market community complies strictly with all OEM's claims and technical obligations
• Develop and maintains effective quality feedback processes to support the OEM’s
• Ensure that the management and distribution of all technical information received from the OEM’s to BIA’s Organization are in place and monitored
• Develop product knowledge and expertise of BIA aftermarket teams.
• Develop new projects/services for customers

2. Organization and people management
•    Ensure full organizational alignment and related communication
•    Facilitate and actively promote sharing of best practices across countries through the creation of a community of technical support teams
•    Manage one or several Technical Support Engineers &/or Rovings ensuring day-to-day management (recruitment, leave, training, competences development, objective setting,...) with effective back-up of competencies in place
•    Escalate High urgency/high visibility issues and blocking points to Management when necessary
 

Who are we looking for?

• Mechanical or Electro-mechanical Engineer diploma or equivalent in experience
• Min 3-5 years’ experience as Technical Engineer in the area of BIA

What's in it for you?

• A permanent contract
• A competitive salary and an interesting package of extra-legal benefits
• A human sized company with international dimension, encouraging autonomy and team spirit
• Cooperate in a team with experienced and passionate colleagues within a successfully growing family-owned company
• Benefit from a challenging career opportunity with an extensive training program
• In this challenging job you get the possibility to take initiative and further develop the function