Head of Project Engineering, Component Rebuild Centre (CRC) & Application Manager

About BIA

BIA Group is active in the sales, rentals and after-sales services of equipment intended for public works, mines, quarries and transport. The Group operates in Europe, Africa and Asia and has more than 1300 enthusiastic employees.

Summary

Lead the Project Engineering team which represents the centralized Engineering and Applications office for BIA Mining (Surf & Underground), New OEM, Quarry and Construction for major Projects and Contracts. Develop the BIA CRC strategy taking into account the OEM rebuilt, reman offer evolution, competitive environment and expected BIA fleet evolution. Lead and coordinate CRC implementation with country directors and AfterMarket managers.
Redesign the go to market strategy for Service Level Agreement (SLA), Parts Service Level Agreement (PSA), … with the objectives of : Increased wallet share, higher customer intimacy, superior service, better risk management and higher speed in closing agreements.

What will be your responsibilities?

Sales Support

• Develop and edit fleet proposal for complex projects (sales support e.g. application, technical aspects, product competitive edges).
• Implement complex sales contract (from commissioning planning and implementation up to project start, with budget accountability)/project up to the hand over to the project operation.
• Provide support to the sales team in contract final negotiation phase in order to secure operational feasibility, and to ensure sound risk management from AfterMarket (AM)/BIA perspective.

Contract/Project Execution

• Design, articulate, structure the SLA, PSA, RAMP and cooperate with KA in the negotiation process in order to foster profitability, customer loyalty and to maximize share of wallet with minimum capital tied up.
• Support KA in the preparation of the Investment Committee to enhance decision making.
• Provide visibility on progress, blocking or decision points in negotiations for major projects with SLA, PSA, RAMP.
• Be the engineering support for specific request (technical/economic feasibility).
• Manage technical requirements for efficient purchasing from non-OEM Partners.
• Lead CI (Continuous Improvement) projects with Customers/OEM’s/BIA site teams.
• Support contracts OEM's.
• Develop and secure internal training of BIA future Project Managers and BIA Mining equipment Sales force.
• Lead the AM section of the investment committee.

New Business Analysis/Implementation

• Lead or contribute to Project based initiatives requiring project engineering expertise: eg Rental/Leasing, Hoses.
• Support for the set-up of new infrastructures related to our technical activities (e.g.: maintenance shop, rebuild shop, warehouse).
• Structure Digital and Fleet Management System offering.

Establish/Built/Maintain Databases

• Develop tools and maintain databases on our keys area of our sales business. The databases will include information related to: OEM’s machines specifications, accessories to be mounted on OEM’s machines for commissioning, tooling requested for the assembly/maintenance, CpH/Kird calculations, cost per ton calculation, calculation tools for Ramp, SLA proposals, Framework contracts (Ramp, SLA…), Recommended Spare Parts List (RSPL), centralization of the manufacturer quotations of accessories.

People/Team Management

• Define and manage the team strategy and roadmap, in line with the department / the corporate strategy.
• Work closely with HR to ensure the operational and daily management of its team in compliance with BIA’s policies as defined by HR. (Incl: recruitment, objective setting, performance evaluation, learning and personal development plan, talent review, holiday and expense review and approval, etc.).
• Involve as appropriate the ‘dotted line’ manager for input or advice in employee or team management.

Components Rebuild Center

• Assess current strategy and design the BIA next 5 to 10 years CRC Blueprint (offer, location, organization, processes, pricing, ….).
• Develop and coordinate with the selected entities a comprehensive CRC growth and deployment Business plan.
• Identify and ensure consistent deployment of the best practices in our existing 3 sites.
• Identify potential new business opportunities, present business cases (eg new CRC) and lead implementation.
• Develop a comprehensive approach to enable performance monitoring including operational and financial metrics.
• Support Finance team in the design and implementation of CRC management accounts with P&L and capital tied up.
   

What will be your key KPIs?

• Satisfaction of salespeople and end customer.
• Hit rate.
• Profitability (Respect of budget, GM, Capital tied up, Risks along contract lifetime, amongst others).
• Procedures implemented and communicated.
• Operational team (full team and employee trained).
• Time between offer to customer and SLA/PSA/RAMP signature.
• Time to issue an offer.
• Share of wallet.
• CRC turnover growth.
• CRC GM%.

Who are we looking for?

• Minimum 15 years of relevant working experience in Mining/ Construction industry.
• Civil or Industrial Engineer background, ideally with an MBA or Commercial Engineer.
• Experience within an International organization (African experience is a plus).
• Financial knowledge.
• Project / contract management.
• Solid people management expertise: Team size of approx. 8 - 10.
• Fluent in French and English.
• Knowledge about ERP systems.
• Flexible on business travel to Africa.
• Key competencies: Strong Leadership, Result Orientation, Customer Focus, Negotiation Skills, Planning & Organizing, Teamwork, Communication Skills.

What's in it for you?

• A permanent contract
• A competitive salary and an interesting package of extra-legal benefits
• A human sized company with international dimension, encouraging autonomy and team spirit
• Cooperate in a team with experienced and passionate colleagues within a successfully growing family-owned company
• Benefit from a challenging career opportunity with an extensive training program
• In this challenging job you get the possibility to take initiative and further develop the function