Aftermarket Manager

Job beschrijving enkel beschikbaar in het engels

Inleiding

BIA Group is active in the sales, rentals and after-sales services of equipment intended for public works, mines, quarries and transport. The Group operates in Europe, Africa and Asia and has more than 1300 enthusiastic employees.

Overzicht

Drive the excellence of Operating Standard within BIA Aftermarket service operation. With a specific focus on Infrastructure, Processes, Tooling and related KPI, the goal of the function is to define and develop professional, efficient and profitable service operations standards while ensuring a high level of customer satisfaction. The responsibility area is on all service operation (workshop, CRC, mining job site, ...) in coordination with all BIA entities
 

Welke verantwoordelijkheden heb je?

1. Describe and enhance states-of-the-art workshop guidelines while coordinating its implementation

•  Define & coordinate Workshop Infrastructure set-up to meet OEM, customer, and BIA’s needs and requirements
•  By centralizing experience, be the privileged POC for service operation by mastering and sharing technical know-how
•  Support 5S implementation for BIA’s workshop with QHSE and local Service Managers
•  Lead definition, implementation & control of Contamination Control Standard
•  Lead LEAN approach to improve service operation efficiency and          profitability
•  Support new facility infrastructure definition

2. Define Standard process and supervise its implementation providing global solutions for local needs

• Support BIA’s Training Centre to define technical training program                definition
• Define Processes, Tooling and Service Team skill to meet OEM, customer and BIA’s needs
•  Coordinate & set up standard job activities to support CRC activities that drive quality path
• Support partnership conformity standard aligned with excellence program: MAN, KRCC, PPP, ISO, ...
•  Lead definition and update of Dealer Operating Standard for Aftermarket activities

3. Lead and coordinate tooling management, definition and calibration
•Organize and dynamize share of good practices across service operation
• Develop & implement tooling management plan, listing & system
• Define & Set-up tooling calibration standard and coordinate its implementation

•  Provide guidance and assistance to tooling definition & usage

4.Define, standardize & implement Service operational KPI to achieve      BIA’s objectives
• Define and standardize KPI specification based on aftermarket business need
• Coordinate KPI set-up based on data availability to deliver robust metric that integrates operational constraints
• Drive KPI implementation and support local entity to pilot aftermarket activities in reaching BIA’s targets
•  As BIA’s lighthouse, set-up implementation of Standard toolbox dashboard aligned with specific local KPI

Wie zoeken wij?

Wat zit er voor jou in?

• A permanent contract
• A competitive salary and an interesting package of extra-legal benefits
• A human sized company with international dimension, encouraging autonomy and team spirit
• Cooperate in a team with experienced and passionate colleagues within a successfully growing family-owned company
• Benefit from a challenging career opportunity with an extensive training program
• In this challenging job you get the possibility to take initiative and further develop the function